Store & Return Policy
All our prices including items on sale in Resonance Violin Online Store are valid only for online orders, and can not be applied with any other discount or promotion (this includes rental customer's credit to purchase)
Merchandise purchased from our retail store or online store may be returned or exchanged within 14 days for a full refund (except strings*). For items ordered online, you may ship it back within 14 days of purchase for a refund or exchange. Items need to be returned in its original condition with the original packaging and accessories along with a copy of the original invoice. Damaged or worn merchandise will not be accepted for return unless items are defective in material or damaged in shipping.
Instruments & Bows:
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your purchase in its original packaging with your receipt within 14 days of your purchase. Instruments and bows must be returned in “as-new” condition. Otherwise, repair cost and depreciation due to damages may be charged. All instruments and bows have a one-year warranty against defects in workmanship. If you have received a damaged or defective instrument or bow, please contact us for a return and replacement.
**Strings**Please carefully inspect your strings upon receipt. Unopened strings may be returned within 14 days. Unfortunately, strings installed on an instrument may not be returned or exchanged.
- Return your item(s) in original condition with original packaging and include a copy of the original invoice to: Resonance Violins Returns 530 Washington Road Pittsburgh, PA 15228
- We do not provide a refund or exchange for any string (s) that has been installed on an instrument
- You will be responsible for return shipping charges.
- A credit refund is issued to the same credit card used for a purchase. Items shipped back to us for a refund/exchanged will be processed once we receive the item.