Purchase Warranty & Trade-in Policy
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your purchase in its original packaging with your receipt within 14 days of your purchase.
Warranty for Instruments: A period of one year from the date of purchase.
Our one-year warranty covers peg adjustments, open seams, fingerboard loosening due to weather changes. The warranty does not include string replacement, cracks, varnish touch- up, and cleaning. Additional charges may apply for damages not caused by weather changes.
Warranty for Bows: A period of six months from the date of purchase.
Our six months warranty covers “ wire winding, leather grip, tip loosening and stick bending” due to weather changes. Additional charges may apply for any repairs or hair replacement as a result of normal wear, misuse, and or negligence of the bow.
Any instrument or bow purchased from us may be traded in (up to 70%) for a similar item of equal or greater value under the following conditions: no major structural damage, sound post or bass bar cracks, or re-varnishing of the instrument. Bow sticks and frogs must be free of cracks or breaks. We reserve the right to determine whether any damage has occurred and to refuse or reduce the trade-in allowance. If repairs/restorations are necessary, that cost will also be deducted from the original purchase price. Bows will be given full allowance less the cost of a re-hair plus any required reconditioning (re-cambering, bow grips, etc.).
In order to facilitate the trade-in process, we ask that you bring in a receipt for your last purchase. While we do keep our own records, it can be difficult and time consuming to trace a purchase. We will make every effort to help in this regard. However, we again reserve the right to deny an allowance if positive verification of the trade-in item(s) cannot be made.
Please inspect the instrument or bow carefully before you make your purchase to ensure that the condition is to your satisfaction. The shop shall not be responsible for any damages incurred after 14 days of purchase with the exception of warranty-covered items.
We do not buy back any instrument or bow that was purchased from us.